by happywork » Wed Mar 22, 2017 6:15 am
<P>Bought custom furniture, found size is wrong, because only oral agreement, consumers and sellers of the word. This is a reporter yesterday from the Municipal Trade and Industry Bureau Wenfeng Branch Zhonghua Road, industry and commerce to understand the case with a typical case of furniture complaints. According to industry and commerce personnel, in May last year, consumers in the Wanda Plaza, a furniture shop customization of the total value of more than 20,000 yuan of furniture, including tatami bed, cabinets, desks and so on. In order to enjoy the activities of the store price, Ms. Zhang paid the full amount.</P>
<p>After the design staff pre-measurement, the two sides made an oral custom tatami bed length of 1.5 meters. Three months later, the seller made a good furniture, and sent to Ms. Zhang home, but Ms. Zhang found that the size of a custom tatami bed a little bit, only to find the actual length of 1.8 meters. After that, Ms. Zhang found the business to reflect the situation, but the business said that the size is according to the designer's measurement size orders. As Ms. Zhang can not get a custom proof of the size of the furniture, the two sides can not agree on the compensation matters, February 24 this year, Ms. Zhang complained to the city of China Industrial and Commercial Administration Road, Industrial and Commercial Bureau.</p>
<p>Businessmen to verify the situation to the business, the name of a businessman Wang name size is based on the designer's measurement size, and said that when the measured size is 1.8 meters, Ms. Zhang custom furniture does not exist "wrong code" problem The The person in charge at the same time that, because with the consumer on the tatami bed size, material, etc. have not signed a written contract, there is a certain fault. The patient and patient persuasion, the person in charge agreed to refund Ms. Zhang as compensation 4000 yuan. "In the case of custom furniture service orders, if the two sides did not furniture size, price, material and other important content in detail the written agreement, resulting in consumer disputes, consumers will be difficult to defend." Du Feng said. Here, businessmen to remind consumers, custom furniture should choose the strength of the business, brand; must sign a formal written contract, including the size of the furniture, substrate, color, etc., leaving evidence in order to maintain a dispute Legitimate rights and interests.</p>